It’s never been more important to close the digital divide

By LAURIE PATTON | 6 April 2020

As we deal with COVID-19 people are being required to work from home. Students are doing their lessons online. Telehealth is becoming more common. All this will change the way we use the Internet forever.

Access to technology and ‘digital literacy‘ are two of the most critical issues confronting us in the digitally-enabled 21st Century. But to begin with Australia needs #BetterBroadband!

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An opportunity for the Prime Minister’s National COVID-19 Coordination Commission to prove its mettle

One day a rooster, the next day a feather duster!

By LAURIE PATTON | 26 March 2020

Prime Minister Scott Morrison’s newly announced National COVID-19 Coordination Commission provides an opportunity for Australia to start planning for a post Coronavirus era.

The creation of the Commission can be viewed in one of two ways. Either he’s put together a group of highly accomplished individuals who are “doing their bit for the country”, to quote Mr Morrison, and they’ll deliver great ideas and practical plans. Or, it’s a classic example of ‘pass the parcel’ and henceforth the government will be able to say they just did what they were advised to do.

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NBN latest: Oh dear, what can the matter be?

By LAURIE PATTON | 12 February 2020

You know the tune, so let’s all sing along: Oh dear, what can the matter be?

Or, if you prefer AC/DC, “Dirty deeds, done dirt cheap”. As we approach the NBN’s nominal completion date of June this year the decision to dump 21st Century fibre and cobble something together using old copper wires and run-down Pay TV cables has left too many Australians humming a very sad tune.

The release this week of the latest financial report from NBN Co underscores what a debacle we have on our hands.

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More broadband porkies. Buying an NBN pig in a poke

By LAURIE PATTON | 20 October 2019

To quote veteran IT journalist Sam Varghese, NBN Co’s latest attempt to put lipstick on a pig – the animal in this case being the network it is building and the make-up in question being speed – goes one step further than the ‘alternative facts’ which its former chief executive, Bill Morrow, used to dish out

The spin doctors at NBN Co are understandably annoyed at media reports reminding people that Australia has dropped from 30th to around 60th in global broadband speed rankings. So they came up with a novel solution. They made up their own numbers. The trouble is nobody in the IT world seems to believe them.

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Telstra should stop whinging and help fix our dud NBN

By LAURIE PATTON | 16 October 2019

Earlier in the week Telstra chair, John Mullen, conceded the company must accept some of the blame for our flawed National Broadband Network due to its ‘recalcitrance’ back in 2007/2008 when it submitted a petulant bid that didn’t meet the requirements of the government tender to build a nationwide network. However, he then went on to attack the project, in particular drawing attention to NBN Co’s decision to compete more activley in the so-called ‘enterprise’ market – the provision of wholesale rather than retail products.

It’s all very well, if not ironic, for Mr Mullen to complain about a company offering a competitive service but let’s not forget that one of the biggest impediments to NBN Co’s financial performance, and thus its overall success, is the extremely generous terms of the deal the Coalition did with Telstra when Malcolm Turnbull followed Tony Abbott’s instruction to ‘destroy’ the NBN and opted to buy access to Telstra’s old copper wire network and its ageing Pay-TV cables.

In my view, NBN Co ought to consider renegotiating the deal with Telstra over access to their ‘pits and pipes’ and in return agree not to compete in the enterprise market. And Telstra should repair the damage it caused by negotiating in good faith – for Australia’s sake.

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Miscommunication. Paul Fletcher spins his top like turvey

By LAURIE PATTON | 9 October 2019

Communications minister Paul Fletcher today spoke at an industry conference and outdid his Coalition predecessors in an extraordinary attempt to defend the beleaguered National Broadband Network. These are just some of the comments he made to an incredulous audience of IT professionals who know so much more than he does.

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How Malcolm Turnbull missed out on his chance to fix the NBN

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By LAURIE PATTON | 26 September 2019

Internet access is now the most complained about telco service in Australia, according to the Telecommunications Industry Ombudsman’s latest report. The state of our trouble-plagued NBN continues to see consumers heading to the authorities in the faint hope their broadband problems can be fixed. Alas, the future remains bleak for millions of NBN Co customers until the Government abandons a flawed set of technologies largely incapable of delivering 21st Century speeds and a reliable service.

Back in December 2016 I attended a dinner at which then prime minister, Malcolm Turnbull, was one of the other guests. Toward the end of the evening Mr Turnbull beckoned me to join him in conversation.

Not missing an opportunity I told him that his NBN was in big trouble. Actually, I used far more colourful language to describe this fetid project. However, I also said that there was a solution that should be adopted ASAP. “I need to know about this. Come and see me”, was the then PM’s response.

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It’s time we all called for #BetterBroadband

By LAURIE PATTON | 10 May 2019

Australians are great adopters of technology. We love anything electronic, especially if it entertains us or makes life easier.

When the Internet arrived we were very quick to start emailing each other and when social media platforms like Facebook and Twitter turned up we were “in like Flynn“!

We are among the top consumers of video content, be it at home on a big screen or out and about with our smartphones and tablets.

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Why I said no to the dud NBN

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By LAURIE PATTON | 19 March 2019

Today I cancelled my order for the NBN. I had initially accepted an offer to switch over from my current provider before making some inquiries about the service I might expect. Turns out my HFC (cable) connection is being replaced.

When I checked with several RSP’s (NBN Co retailers) the best they could offer me was a plan on 50 Mbps – with the possibility that I might be bumped up to 75 Mbps, dependng on tests carried out after installation. I currenty have a regular and uninterupted download speed of 115+ Mbps. Why would I switch?

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My New Year’s Resolution – Keep fighting for #BetterBroadband

By LAURIE PATTON | 6 January 2019

2019 is shaping up as the year we’ll be forced to face the fact we are building a National Broadband Network that simply isn’t good enough. It’s also the year our major telcos will start rolling out their capital-intensive 5G mobile networks, having spent millions of dollars buying up spectrum from the federal government.

Nobody seems to have asked if we really need 5G right now. Or why Australia is rushing to be one of the first countries to adopt 5G when 4G speeds are more than most of us realistically need at the moment, or will need for some time? Too few commentators have delved into the ‘value proposition’, or asked if 5G, at least in its first iteration, will actually be all that some people are predicting.

As a nation keen to be a leader in the 21st Century’s digitally-enabled world we’d arguably be better off fixing the NBN before investing in mobile networks few in the know reckon will add much to the consumer experience.

Across the country people are coming to understand that the broadband network we are being delivered is a dud – especially in the bush!

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