By LAURIE PATTON | 30 July 2018
Telstra boss Andy Penn “took an axe to his management team” today. Those of us who’ve worked there but left in despair at its dysfunctional senior management will be watching to see if Andy succeeds where others have tried but failed to drag the organisation into the 21st Century. Continue reading “Is Telstra simply unmanageable right now?”
By PATRICIA EDGAR | 6 July 2018
NBN Co claims their focus remains strongly on improving customer experience on the network including a smooth connection to the network. In fact the experience is a fiasco.
Continue reading “Going round the twist with Telstra and NBN Co”
By LAURIE PATTON | 22 June 2018
In my opinion, the NBN will not be completed until everyone has access to fast, reliable broadband. On that basis the rollout will take us well beyond the current projected deadline of 2020. What’s worse, it will end up having cost more than the original 2009 version and far more than then communications minister, Malcolm Turnbull, was told to expect when he adopted his so-called multi-technology mix model.
The people who advised the Government back in 2013 are the ones to blame. They recommended using Telstra’s ageing copper (FTTN) network – but even worse, they failed to consider the run-down state of the Telstra and Optus HFC (Pay TV) networks. Optus HFC has been totally abandoned and Telstra HFC is in need of much repair. Both the FTTN and HFC decisions are at the heart of NBN Co’s current dilemma. Continue reading “NBN: Won’t be finished on time. Simple as that!”
By LAURIE PATTON | 30 April 2018
The departing head of the trouble-plagued NBN, Bill Morrow, has finally come clean. He has finally conceded that reusing Telstra’s ageing copper wires is creating major problems.
In a paper published by NBN Co last week, Morrow admits that fibre-to-the-node (FTTN) is causing lower speeds and more dropouts than the fibre which was originally being rolled out. He also acknowledges that there are too many dissatisfied NBN customers. Continue reading “Vindicated: NBN Co. boss admits multi-technology mix (MTM) flaws.”
By LAURIE PATTON | 19 April 2016
The other day I was talking to a friend who recently retired from the public service. After a career lifetime of studied discretion he now wears as a badge of honour his entitlement to express independent views. Many of these are critical of the processes that played a pivotal part in his rise to a very senior posting.
I have a number of colleagues who are now ex-public servants, having held extremely high level executive roles. I enjoy hearing about their work experiences more now that they are unencumbered by ambition. Continue reading “Generalists and specialists in the Australian public service: Why the ‘theory of empty spaces’ hurts public sector performance”