It’s now or never for the NBN

By LAURIE PATTON | 21 January 2020

Last week submissions closed for a parliamentary inquiry into the National Broadband Network. TelSoc, of which I recently became vice-president, lodged a submission prepared by a working group of highly qualified industry experts. Unless the federal Government takes notice of two key recommendations millions of consumers are destined to continue suffering second rate broadband for years to come.

This massive infrastructure project is scheduled to be completed by mid-year, although as I have previously pointed out that’s at best a theoretical deadline given that replacing about a third of the fixed-line network will arguably need to begin almost immediately.

TelSoc believes a bipartisan plan is required to ensure the project is rejigged to meet the country’s current and future needs, and we have called for a ten-year strategic plan from NBN Co. Currently what limited information is provided is mostly restricted to a three-year horizon, which is demonstrably inadequate in terms of modern corporate governance expectations.

It is tragic that such a critical infrastructure project has become so mired in party politics. TelSoc believes that the nationwide provision of fast, economical and reliable broadband must be removed from the political playfield.

We have also called on our governments to ensure we have more robust communications systems with better backup in case of failure, particularly during major emergencies. We believe that the federal Government’s proposed bushfires royal commission should examine telecommunications failures. Communications breakdowns put peoples’ lives at risk. I’d argue that the current NBN inquiry should also take a look at this issue.

The key points in the TelSoc working group submission are:

1. It is vital in the national interest that the federal Government, the Opposition and all relevant stakeholders come together to agree on a bipartisan strategy to ensure that the NBN is technologically relevant and capable of delivering the services required by consumers.

2. The essential elements in the required plan include a reassessment of the underlying delivery technologies and how they will be used and developed in future to ensure sustainable delivery of services.

3. The Government should arrange for the preparation of a comprehensive ten-year development plan. A draft plan should be provided to a wide range of stakeholders for their input. The plan needs to include a review of NBN Co’s current and future financing requirements and technology upgrade paths.

4. There needs to be greater attention given to how broadband services are provided to small to medium businesses, to ensure that they have affordable access and capacity to engage effectively with their customers and suppliers.

TelSoc has identified other issues we believe need attending to urgently.

The relationship between NBN Co and its retail service providers has been the source of numerous complaints to the Telecommunications Industry Ombudsman and other regulatory bodies. Some of these can presumably be put down to ‘teething troubles’ in the rollout period, but once NBN Co enters the business-as-usual stage there will still be areas requiring significant improvement.

The impact of new technologies, especially 5G mobile services, on NBN Co’s future business viability has so far received little consideration from the federal Government, at least as far as we know. 5G speeds will be well in excess of the best that FTTN (Fibre-to-the-Node) can deliver using old copper wires. If, as is predicted, large numbers of consumers abandon fixed broadband in favour of going mobile this will further cripple NBN Co’s already lacklustre financial performance. Of the ten million premises currently able to be connected to the NBN only six million customers have signed up. Performance concerns are frequently assigned as a major cause of consumer hesitation.

TelSoc recently launched an initiative called the NBN Futures project to focus attention on key issues as the initial rollout draws to a conclusion. The TelSoc NBN Futures project involves members and invited experts. The group’s future work will include further research into the benefits of universal broadband, both economically and socially.

In my view, if we don’t start fixing the NBN now it may never sufficiently recover to become financially viable and the taxpayer will end up footing a very big bill.


Australia has fallen to 68th in global internet speed rankings, making us the fourth slowest country for broadband in the OECD.

According to Ookla, our average broadband download speed is 41.8Mbps, well below the global average of 73.6Mbps. Our 18.8Mbps upload speed compares very poorly with the global average of 40.4Mbps.

(Laurie Patton is a former journalist and media executive, former CEO / Executive Director of Internet Australia, and currently Vice President of the Telecommunications Society (TelSoc). Some of the views expressed here are those of the writer and are not necessarily shared by TelSoc or its members.)