Today we have finally reached the much-vaunted date on which the Government said it would have completed the rollout of the trouble-plagued National Broadband Network. Despite widespread industry expectations a media blitz by communications minister Paul Fletcher has so far not materialised. No ribbon cuttings and no skywriter plane spelling out “Mission Accomplished” as some jokingly predicted (see postscript).
The reality is many families will struggle with inadequate telecommunications, especially those NBN customers with the FTTN (fibre-to-the node) service delivered over old copper wires.
To be fair to Mr Fletcher, the culprits who destroyed a nascent 21st Century broadband network – Tony Abbott, Malcolm Turnbull and Mitch Fifield – have all gone offline, so to speak. They’ve left parliament and they left behind something smelling like what comes out of the wrong end of the elephant in the room.
Telstra’s decision to only offer a maximum 50Mbps plan to more than half its NBN customers is another setback in the quest for #BetterBroadband and further vindication of Labor’s plan to make Australia what Malcolm Turnbull subsequently dubbed an “innovation nation”. It’s the latest fulfilment of a highly political decision by Tony Abbott to instruct Turnbull to demolish NBN Co.
If anyone knows about good and bad broadband it’s Telstra. And they know that anything other than fibre is second best.
You know the tune, so let’s all sing along: Oh dear, what can the matter be?
Or, if you prefer AC/DC, “Dirty deeds, done dirt cheap”. As we approach the NBN’s nominal completion date of June this year the decision to dump 21st Century fibre and cobble something together using old copper wires and run-down Pay TV cables has left too many Australians humming a very sad tune.
The release this week of the latest financial report from NBN Co underscores what a debacle we have on our hands.
Internet access is now the most complained about telco service in Australia, according to the Telecommunications Industry Ombudsman’s latest report. The state of our trouble-plagued NBN continues to see consumers heading to the authorities in the faint hope their broadband problems can be fixed. Alas, the future remains bleak for millions of NBN Co customers until the Government abandons a flawed set of technologies largely incapable of delivering 21st Century speeds and a reliable service.
Back in December 2016 I attended a dinner at which then prime minister, Malcolm Turnbull, was one of the other guests. Toward the end of the evening Mr Turnbull beckoned me to join him in conversation.
Not missing an opportunity I told him that his NBN was in big trouble. Actually, I used far more colourful language to describe this fetid project. However, I also said that there was a solution that should be adopted ASAP. “I need to know about this. Come and see me”, was the then PM’s response.
In my opinion, the National Broadband Network rollout will not be finished until everyone has access to fast, reliable and affordable broadband. On that basis the rollout will take us well beyond the current official completion date of 2020. It looks like a lot of NBN Co customers are in for a long hard ride unless the Government instructs the board to abandon FTTN (the trouble-plagued technology using Telstra’s ageing copper wires) sooner rather than later.
It’s not Mr Rue’s fault of course. He has been left ‘holding the baby’ – stuck with the flawed multi-technology mix (MTM) strategy introduced by his predecessor. But in a year from now it will be his problem fair and square.
Surveys regularly show that people increasingly regard access to broadband as an ‘essential service’. Which is why it’s essential that we fix the mess NBN Co has managed to get itself into.
PREFACE: Sadly, not that much has changed for a large number of NBN customers in rural and regional Australia since I wrote this article, especially those stuck with the FTTN version using old copper wires..