Internet access is now the most complained about telco service in Australia, according to the Telecommunications Industry Ombudsman’s latest report. The state of our trouble-plagued NBN continues to see consumers heading to the authorities in the faint hope their broadband problems can be fixed. Alas, the future remains bleak for millions of NBN Co customers until the Government abandons a flawed set of technologies largely incapable of delivering 21st Century speeds and a reliable service.
Back in December 2016 I attended a dinner at which then prime minister, Malcolm Turnbull, was one of the other guests. Toward the end of the evening Mr Turnbull beckoned me to join him in conversation.
Not missing an opportunity I told him that his NBN was in big trouble. Actually, I used far more colourful language to describe this fetid project. However, I also said that there was a solution that should be adopted ASAP. “I need to know about this. Come and see me”, was the then PM’s response.
According to PwC’s 18th annual Australian Entertainment and Media Outlook, video streaming platforms will outstrip Foxtel and other traditional Pay-TV services for market share in the next two years. More than half Australia’s adults are paying for subscription video-on-demand (SVOD) services, according to Media Partners Asia research.
As sure as the Sun will rise from the East tomorrow we’ll soon enough be rushing out buying 8K televisions, the next technology upgrade bringing even more ultra-high definition pictures to our screens. When the original high definition TV’s went on the market they were so expensive it took years before they became commonplace in Australian homes. These days more than 90 percent have HDTV’s in some form, and prices have dropped dramatically.
Increasingly, people are watching content delivered via the Internet rather than traditional terrestrial broadcasts. Yet, for many consumers of film and television content our dud NBN means upgrading to the latest HDTV is pointless.
While neither side of politics said much about our increasingly-maligned National Broadband Network during the recent election period, the fact is Australia is falling behind in the race to leverage the benefits – economic and social – of an emerging digitally-enabled future.
“It’s the economy, stupid” is the slogan attributed to James Carville, who was Bill Clinton‘s 1992 US presidential campaign strategist. It was about creating a clear message about the candidate’s plans for the country.
In 2015, newly appointed prime minister Malcolm Turnbull similarly coined the term “innovation nation” to describe what he saw as a pressing need to make Australia more innovative and agile – and an issue that would differentiate his approach to government. Turnbull’s problem was that two years earlier, under pressure from his predecessor Tony Abbott, he had laid down tracks leading in the opposite direction.
As I’ve been arguing for some time now we need a bipartisan rescue plan if we are to reap the substantial benefits flowing from a digitally-enabled global economy.
Back in January I wrote about my disappointing time at the helm of the Australian Smart Communities Association. Since then all the Annual Reports have been taken down from the ASCA website. This happened only days after I’d asked for a copy of the latest report, having noticed that it had not been posted on the website along with all the others.
When I inquired about the return of these reports I was informed that they had been removed as part of a major website upgrade. While I couldn’t quite understand the logic of the argument (no other changes have been made to the site) I nevertheless accepted it and repeated my request for a copy of the latest Annual Report. Despite numerous subsequent requests I still have not received one.
Labor’s communications spokesperson, Michelle Rowland, has outlined a very sensible approach to fixing the dud NBN. In fact, should the Coalition retain office it would be well advised to adopt Labor’s plan.
As Rowland rightly points out, six years of flawed technology choices has created a delivery disaster and it will be no simple task to return the project to its original vision – fast, reliable and affordable broadband for all Australians.
Many of my friends and colleagues have asked me “what happened at ASCA?” but until now I have not been in a position to reply.
Around the world there’s a buzz in the tech sector is about something called ‘smart cities’. This essentially involves using existing and emerging technologies, many of them communications based, in order to make our cities and communities more liveable and more sustainable. Along with a national decentralisation plan I believe we could use smart cities initiatives to dramatically improve the lives of millions of Australians.
In my opinion, the National Broadband Network rollout will not be finished until everyone has access to fast, reliable and affordable broadband. On that basis the rollout will take us well beyond the current official completion date of 2020. It looks like a lot of NBN Co customers are in for a long hard ride unless the Government instructs the board to abandon FTTN (the trouble-plagued technology using Telstra’s ageing copper wires) sooner rather than later.
It’s not Mr Rue’s fault of course. He has been left ‘holding the baby’ – stuck with the flawed multi-technology mix (MTM) strategy introduced by his predecessor. But in a year from now it will be his problem fair and square.
Surveys regularly show that people increasingly regard access to broadband as an ‘essential service’. Which is why it’s essential that we fix the mess NBN Co has managed to get itself into.
There are six major issues that dominate public life today and require resolution. Those issues are: the dire consequences following the Iraq invasion, tax cuts during the mining boom that result in continuing budget deficits and debt increases, the threat of climate change and increased carbon pollution, the NBN debacle, hostility to refugees and asylum seekers, and problems with foreign influence and political donations which are producing an anti-Chinese sentiment. Continue reading “Six major issues that dominate public life today and require resolution”
With complaints about the NBN’s shonky and inadequate service at an all-time high, and after having made compromises that have “rolled his stomach”, NBN Co CEO Bill Morrow has decided to jump this sinking ship two years before the project’s completion.